We’ve answered a few of the most frequent questions we get asked below. If you have a question that you don’t see here, just get in touch and we’ll help.
What kind of care do I (or my loved one) need?
Talk with your GP about the type of care you (or your loved one) needs. He or she will be able to give you specifics on the specialised care you need. At Cramond Residence we can help with a wide range of health issues. Talk to us to see if we can meet your needs.
What levels of nursing and dementia care do you offer?
24 hr Nursing care is available. Dementia care is offered within the general group or in our specialist unit depending on the developmental stage of the illness and the presence of any behavioural issues.
What is the ratio of staff to patients?
We have a ratio of one staff member to every four residents, which allows us to provide excellent levels of individual care and attention. We also check dependency levels on a daily basis and provide flexible staffing levels to accommodate specific needs at specific times.
I don’t need any nursing care. Will I feel like I’m in a hospital?
No, definitely not. Cramond Residence has a luxurious feel which is often compared to a 5-star hotel. This is the case whether you receive nursing care or not.
You say that Cramond Residence is a luxury environment. Can you give me examples?
If you come to visit the Residence, you will not need to ask this question!
Imagine a 5-star hotel crossed with a comfortable and stylish home. Our rooms are generous in size and finished to a very high standard. This same high level of opulence is carried through all the lounges, snugs, dining rooms and other public areas you can use and enjoy.
What kind of food will be on the menu at Cramond Residence?
We pride ourselves on using the freshest seasonal ingredients to make tasty meals and snacks. To find out more about the food at Cramond Residence and to see a sample menu click here.
How often can I visit my loved one at Cramond?
Visiting hours are open but we do ask that visitors are responsible and that they take account of their loved one’s needs for rest and therapeutic activity. We also ask that consideration be given to other residents within the Residence.
What excursions and activities are on offer?
A typical week might involve afternoon tea at the Royal Botanic Gardens, bridge games, a screening of a popular film, a wine and cheese evening and and an historical talk – something for everyone. A sample of our weekly activities guide can be found here.
What should I look for when choosing a care home?
When you are sitting down to choose a care home think about location, the essential facilities you’ll need and whether it provides the specialist care you require. Then think about what luxury touches you’d like. At Cramond Residence we think that we cover all the bases – essentials and extras alike.
How can I have my say in what happens in the home?
You will be invited to take part in a residents’ meeting. This is optional
but is an opportunity for you to have your say about life at Cramond Residence and to raise any questions you may have with staff and other residents.
What happens if I or my loved one is not happy with any aspect of the care you offer?
We work tirelessly to make sure you are 100% happy, however, we do have a formal complaint procedure that will deal with any issues in a transparent and professional manner.