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Cramond Residence

Privacy Policy

Who we are

This is the privacy statement of Cramond Residence Limited (“Cramond Residence”). Cramond Residence is a registered Care Home and is subject to the regulation of the Care Inspectorate.  Members of the James Walker (Leith) group comply with this statement where they provide management services to Cramond Residence..  The entities are:

  • James Walker (Leith) Limited – Provides finance, payroll, HR and management services.
  • Walker Healthcare Limited – Provides management services.
  • Walker Timber Group Limited – Provides IT services

Data Controller and Contact Information

Cramond Residence Ltd is the data controller responsible for processing personal data. For enquiries regarding this privacy policy, please contact:

Data Protection Officer
Name: Sarah Freeman
Email: sarahfreeman@walkerhealthcare.co.uk
Phone: 0131 336 1064
Address: Cramond Residence Ltd, 49 Cramond N, Edinburgh, EH4 6NQ

Personal Data We Collect

Personal Information

We may collect, process, store, and transfer personal data, including:

  • Identification Data: Name, date of birth, NHS number, and National Insurance number
  • Contact Data: Address, email, and phone number
  • Health Data: Physical or mental health conditions, medical history, and
  • treatment plans
  • Financial Data: Bank details, payment information, and billing records
  • Employment Data: Job applications, CVs, and payroll information (for staff)
  • Technical Data: IP addresses, browser type, and device information when using
  • our website

Special Categories of Data

We may also process sensitive data, such as:

  • Racial or ethnic origin Religious, political or philosophical beliefs and opinions
  • Sexual orientation and gender
  • Sex life date
  • Criminal convictions or offenses
  • Biometric and genetic data
  • Health data relevant to care provision
  • Economic and financial data

CCTV and Monitoring

We use CCTV and audio recording systems for security, safety, and training purposes.

How we use your personal information generally

This privacy statement explains how we collect and use personal information about you.

We collect and use personal information of the following people:

  • Residents
  • Potential residents
  • Family members
  • Friends
  • Visitors
  • Individuals responsible for residents care needs such as guardians, those appointed to act as a power of attorney, those responsible for paying our fees and social and care workers
  • Volunteers
  • Third Party suppliers and subcontractors

In general terms we collect and use personal information to: –

  • deliver our services and meet our legal responsibilities
  • understand your care needs and how we can support you and your family
  • verify your identity where this is required
  • contact you by post, email or telephone
  • maintain our records
  • process financial transactions
  • automated or human decision making

We will only use your contact details for marketing where you have consented to such marketing. However, we may send you emails describing our services and newsletters.  If you provide your consent to receive e-mail marketing and you no longer wish to receive the emails, you can unsubscribe using the link in the relevant email.

A detailed overview of the types of personal information we collect and process is available on request.

Using our website

We may collect personal information about you when you access our website:

  • Directly from you
  • Cookies
  • Analytics providers, such as Google Analytics
  • Advertising networks

We use this data to monitor usage of our site and to improve our services

Your rights

Access to your information – You have the right to request a copy of the personal information about you that we hold.

Correcting your information – We want to make sure that your personal information is accurate, complete and up to date and you may ask us to correct any personal information about you that you believe does not meet these standards.

Deletion of your information – You have the right to ask us to delete personal information about you where:

  • You consider that we no longer require the information for the purposes for which it was obtained
  • We are using that information with your consent and you have withdrawn your consent – see Withdrawing consent to using your information below
  • You have validly objected to our use of your personal information – see Objecting to how we may use your information below
  • Our use of your personal information is contrary to law or our other legal obligations.

Objecting to how we use your information – You have the right at any time to require us to stop using your personal information for direct marketing purposes.  In addition, where we use your personal information to perform tasks carried out in the public interest or pursuant to the legitimate interests of us or a third party then, if you ask us to, we will stop using that personal information unless there are overriding legitimate grounds to continue.

Restricting how we use your information – in some cases, you may ask us to restrict how we use your personal information.  This right might apply, for example, where we are checking the accuracy of personal information about you that we hold or assessing the validity of any objection you have made to our use of your information.  The right might also apply where there is no longer a basis for using your personal information but you don’t want us to delete the data.  Where this right is validly exercised, we may only use the relevant personal information with your consent, for legal claims or where there are other public interest grounds to do so.

Portability – if we process personal information that you provide to us on the basis of consent or because it is necessary for the performance of a contract to which you are party, and in either case that processing is carried out by automated means, then you have the right to have that personal information transmitted to you in a machine readable format. Where technically feasible, you also have the right to have that personal information transmitted directly to another controller.

Withdrawing consent using your information – Where we use your personal information with your consent you may withdraw that consent at any time and we will stop using your personal information for the purpose(s) for which consent was given.

Please contact us in any of the ways set out in the Contact information and further advice section if you wish to exercise any of these rights.

Changes to our privacy statement

We keep this privacy statement under regular review and reserve the right to update where appropriate.  Paper copies of the privacy statement may also be obtained from the General Manager at Cramond Residence.

Contact information and further advice

If you have any queries in connection with this privacy statement or your personal information, you can contact us at: –

Cramond Residence Ltd

Alderstone House

MacMillan Road

Livingstone

EH54 7AW

Tel: 0131 336 1064

Email: sarahfreeman@walkerhealthcare.co.uk

Complaints

We seek to resolve directly all complaints about how we handle personal information but you also have the right to lodge a complaint with the Information Commissioner’s Office:

Online: https://ico.org.uk/global/contact-us/email/

By phone: 0303 123 1113

By post: Information Commissioner’s Office, Wycliffe House, Water Lane, Wilmslow, SK9 5AF

Last Updated: September 2024