Care services in Scotland cannot operate unless they are registered with the Care Inspectorate. The Care Inspectorate produces regular reports on the homes it visits. The most recent report for Cramond Residence was produced in March of 2023. You can download the report from the organisation’s website here.
The report gives us the following excellent scores
- How well does Cramond Residence support people’s wellbeing?
4 – Good
- How good is Cramond Residence’s staffing?
4 – Good
- How good is Cramond Residence’s setting?
5 – Very Good
- How good is Cramond Residence’s leadership?
4 – Good
- How well is Cramond Residence’s care and support planned?
4 – Good
What the Inspectorate said
How we support people’s wellbeing: “We saw some examples of personalisation and good quality recording which evidence how effectively care planning was put into practice.”
Our staff team: “There was a very good level of compliance around staff training and the uptake of the core learning Cramond Residence considers essential to facilitating good outcomes for people who experienced care.”
Our highly-trained team
Our team of kind, compassionate and highly skilled staff ensure that the nursing care and lifestyle provided at Cramond Residence are the best of their kind.
Our setting: “Our first impressions on entering the home were very good. The surroundings are undoubtedly quite luxurious with lots of areas for people to stop and chat or relax. We found the home was welcoming and secure. This promoted a safe environment for people and their visitors.”
Our leadership: “People who lived in the service and their relatives were confident that the service was well managed. We saw evidence that the service had used audits and evaluations of different aspects of the service to make improvements which had resulted in improved outcomes for people living in the service.”
How our care and support is planned: “We found that people who were supported by different organisations worked well together by sharing information. This meant that people who used this service could be confident that they received responsive care and support. We found that the standard of care planning and recording was good.”
The Inspectorate also received views from residents at the home and from their relatives. Some examples of their comments included:
“Cramond Residence has been my relative’s home for 1 year – in that time, I have been extremely happy with the level of care and all staff levels are excellent and I have peace of mind that my relative is safe and well cared for. Well done Cramond Residence”.
“My relative was one of the first service users in the facility and has always been treated with the utmost care and attention. The staff are very friendly and helpful and nothing is too much of a problem for them. A warm welcome awaits you at reception and there is always a hot drink available after your journey to the residence. Keep up the good work”.