Putting the resident at the centre of their care

Our care approach is based on personal care plans. These are developed for each resident and ensure that every care need is identified and constantly reviewed. The focus of each resident’s care plan is on wellness and independence.

A personalised care plan covers all aspects of a resident’s health and wellbeing, from the food they eat and the exercise they take through to the medication they are prescribed and the palliative care they might need. Our care plans are put together by our nursing team, together with other health care professionals and experts. Whenever possible, residents and their families (or other people who know them well) are included in the development and ongoing review of the plans.

A joined-up approach to care

Care plans take into account a whole range of factors, including a person’s skills, strengths and experiences. A care plan provides a joined-up approach to the delivery of care, because it puts the needs of the patient first it ensures the best possible outcomes.

Our care plans are one of the key ways in which we keep families informed on how their loved ones are doing. So long as residents agree, we ensure that care plans are fully accessible at any time via our state of the art Mobizio system. Care plans are updated on tablet computers in real time and this technology ensures that family can see instantly if there have been any changes. This system can be accessed from anywhere in the world. If you have someone you love at Cramond Residence, it will give you unique reassurance and peace of mind, even if you live far away.

Frequently Asked Questions

What are the costs associated with a personal care plan?

For full details of our weekly care costs go to the Paying for Care page.

What are the components of a care plan?

A care plan provides a joined-up approach to the delivery of care that brings together all aspects, including day-to-day care, medication and physiotherapy.

Why are care plans important?

Care plans are important because they put the needs of the patient first and ensures the best possible outcomes.

What happens if I am not happy with any aspect of the care you offer?

We work tirelessly to make sure you are 100% happy, however, we do have a formal complaint procedure that will deal with any issues in a transparent and professional manner.