The delivery of our care is based on personal care plans. These are developed for each resident and ensure that their every need is identified and delivered. They are constantly reviewed and updated to reflect changes in a resident’s health and well-being. The focus of each resident’s care plan is on promoting their wellness and independence.
Personal care plans
What makes the difference?
Download this document to find out more about what makes the difference at Cramond Residence.
Putting the resident at the centre of their care
A personalised care plan covers all aspects of a resident’s health and wellbeing, including:
- The food they eat.
- The exercise they take.
- The medication they are prescribed.
- The physiotherapy and other treatments they need.
- The palliative care they might need.
- The activities that will benefit their health and well-being.
Our care plans are put together by our nursing team, together with other health care professionals and experts. Whenever possible, residents and their families (or other people who know them well) are included in the development and ongoing review of the plans.
Keeping families informed
Our care plans are one of the key ways in which we keep families informed on how their loved ones are doing. So long as residents agree, we ensure that care plans are fully accessible at any time via our state of the art Mobizio system. Care plans are updated on tablet computers in real time and this technology ensures that family can see instantly if there have been any changes. This system can be accessed from anywhere in the world. If you have someone you love at Cramond Residence, it will give you unique reassurance and peace of mind, even if you live far away.
Frequently Asked Questions
For full details of our weekly care costs go to the Paying for Care page.
A care plan provides a joined-up approach to the delivery of care that brings together all aspects, including day-to-day care, medication and physiotherapy.
Care plans are important because they put the needs of the patient first and ensures the best possible outcomes.
We work tirelessly to make sure you are 100% happy, however, we do have a formal complaint procedure that will deal with any issues in a transparent and professional manner.